Frequently Asked questions
Pragmatic
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Can you show me a case study where a project manager was the key difference between success and failure?
For Johnson & Johnson, we managed the integration of MDR-compliant products into commercial and marketing teams, which was a project responsible for protecting revenue of around $3.5 billion annually. Previously, workstreams were siloed, which led to a lack of understanding of end-to-end operations. Defining processes to establish real-time data and progress tracking, we empowered all parties with a better understanding of operations. This allowed for faster and more accurate decision-making from the entire enterprise and was critical to ensuring a smooth handover to the bids and tenders department, directly protecting that significant revenue.
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How do you handle scope creep without stifling creativity or innovation?
Our experience has shown that a successful project balances structure with flexibility. For previous partners we have installed project governance processes that have centred on transparency, accountability, teamwork, and continuous improvement, while also delivering a series of initiatives. We have experience with defining and articulating strategic objectives, ensuring that all projects directly support overarching business goals. This approach allows for a clear understanding of the project's purpose and scope, while still allowing for a focus on continuous improvement and the flexibility needed to deliver quality data assets and capabilities.
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My team is already performing these tasks; what's the real benefit of bringing in an outsider?
As outsiders, we bring an objective perspective and a wealth of experience from different industries, from the likes of Mars Wrigley, Reckitt, and Johnson & Johnson. Our role is to not only perform the tasks but also elevate your team's capabilities. For example, we have experience training junior project managers on building a robust Project Management Office documentation framework, encouraging them to challenge upwards, remain objective, and approach problems with a solution mindset. We empower your team to take ownership, develop trust, and maintain fluid communication to drive project success.
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How do you prove a return on investment (ROI)?
We demonstrate a clear return on investment by establishing and monitoring Key Performance Indicators (KPIs) to measure the success of data projects and demonstrate tangible business value. For instance, for Mars Wrigley, we established and monitored KPIs to measure the success of data projects, and our work drove product enhancements that delivered actionable insights to stakeholders. Additionally, we can provide accurate financial reports to program boards and steering committees on progress, risks, budget, and resources.
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What's the process for when things go wrong, and a project fails?
Our approach is to be proactive and address risks head-on. Managing risk registers, coordinating stakeholders in identifying issues, and mobilising action plans to avoid or mitigate potential risks that could reduce a program's efficacy. We also have a strong commitment to transparent and ethical business practices. According to our Code of Conduct, we ensure there are clear and accessible channels for raising issues and we act as facilitators to address problems constructively and confidentially.
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How do you ensure you're not just creating more administrative work for my team?
Our goal is to streamline processes and simplify complex data, not create more bureaucracy. We have experience using Power BI to extract, transform, and load global workstream data into a single data warehouse to elaborate on each department's interdependencies across large programmes. This empowers programmes to make decisions based on the data underpinning its business intelligence. We also have experience defining processes to establish real-time data tracking between previously siloed workstreams, which entrusts all parties with a better understanding of end-to-end operations and allows for faster and more accurate decision-making from the enterprise.
Professional
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What types of projects do you have experience managing?
We have a strong track record of delivering complex, data-driven initiatives across various industries, including FMCG (Mars Inc., Reckitt), healthcare (Johnson & Johnson, Smith and Nephew), and retail (DFS). Our combined experience includes leading teams to deliver automated strategic revenue management programs, implementing data solutions to ensure regulatory compliance, and architecting data pipelines and warehouses to enable real-time reporting.
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What is your approach to project management and team leadership?
We use a results-driven approach, leveraging a strong foundation in both Agile and Waterfall methodologies. Our focus is on strategic leadership, aligning multiple projects with key business objectives, and managing cross-functional dependencies. We excel at building strong stakeholder relationships, navigating organisational challenges, and leading teams through periods of change and ambiguity, ensuring they remain motivated throughout the project lifecycle.
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How do you ensure projects stay on track and within budget?
We establish and execute a clear project management framework from the outset, which includes transparent and accountable governance processes. This involves active risk mitigation, regular communication with stakeholders, and continuous evaluation of the framework to ensure alignment with business objectives. We are also proficient in budget management and vendor oversight, ensuring on-time and within-budget delivery.
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Can you help us with data-related projects and strategy?
Yes, we have deep expertise in data-driven initiatives. Our skills include a strong understanding of data governance frameworks, data architecture, and technical implementation (e.g., data engineering, cloud platforms). We are skilled at translating complex technical details into business impact and ensuring data quality and compliance. Our experience includes architecting data solutions that have led to improved decision-making and implementing data-driven changes that have protected revenue.
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How do you define and measure project success?
We believe in defining success through clear, measurable outcomes. Our experience includes developing project plans and establishing KPIs to track progress. Focusing on ensuring that project delivery not only meets its technical requirements but also provides tangible business impact, such as improved efficiency, increased revenue protection, or enhanced decision-making. We also ensure continuous improvement by regularly evaluating the project framework and its outcomes.
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What is your process for integrating into an existing team?
Our approach is collaborative and focused on fostering high-performing teams. We have experience mentoring junior project managers and leading teams through change. We begin by establishing strong stakeholder relationships and working to understand the team's needs and the organization's culture. By implementing clear governance processes and communication channels, we can quickly integrate and help the team align on common goals, driving continuous improvement and a cohesive working environment.
Potential
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What is your preferred working arrangement?
We can offer flexible working arrangements to fit your needs, including part-time, full-time, or ad hoc support. The best option depends on the complexity and duration of your project. For long-term projects with clearly defined requirements, a fixed-price contract might be suitable, while for projects with fluctuating needs or less-defined inputs, an hourly rate or retainer model might be a better fit.
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Can you work on a retainer basis?
Absolutely, a retainer model is an option for ongoing or long-term relationships. A retainer is a contract that guarantees our availability for a set number of hours or for a specific scope of work each month in exchange for a fixed fee. This provides you with guaranteed access to our services, and it gives us predictable business. This model is beneficial for projects that require consistent, long-term support.
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What is your day rate scale?
Our day rates reflects the complexity of the project, our experience, and the specific skills required. While the specific rate is discussed in the contract, the average daily rate for a freelance Programme Manager in the UK is around £738 per day, with top-tier professionals earning more. Our rates are clearly outlined in a contract before any work begins, ensuring transparency and fairness.
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Do you offer a discounted rate for long-term contracts?
We can offer discounted rates for long-term or guaranteed contracts, such as retainers. This is a common practice larger project, where the timelines stretch over longer periods and the needs develop over this time. This can be a win-win situation, as it provides you with a slightly lower rate, and it provides us with a stronger understanding of your startegy.
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What are your invoicing and payment terms?
All agreements regarding compensation and benefits are clearly outlined in a contract before any work begins. With a retainer model, payments are often made upfront at the beginning of each billing period. For other arrangements, invoices are typically submitted on a pre-agreed-upon schedule, with clear payment terms and due dates. I ensure all compensation is transparent and fair.
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What is the difference between a day rate and a retainer?
A day rate is a straightforward payment model where you pay a set amount for each day worked. It's flexible and suitable for short-term projects or specific tasks where the duration is unknown. A retainer is a monthly or multi-monthly contract where you pay a flat fee for a set number of hours or a specific scope of work, regardless of whether you use all the hours. The key difference is that a retainer guarantees our time and services for a fixed period, offering both stability for us and priority access to our skills for you.